Client Challenge

Our client was a banking company with around 600 employees in the Nordics 35 and with a yearly turnover of approx. 3,5 BSEK. Opticos was tasked with leading an infrastructure sourcing assessment and propose a way forward for the client to manage the current situation.

Challenges and Pain Points
  • Lots of legacy infrastructure; Outdated and old technology
  • High cost of maintenance
  • Dependency on people and skills leading to bottlenecks
  • Existing systems did not support new business models, customer requirements – Nearing end of support time

Assignment

  • Finding a strategic partner to become more efficient in managing the infrastructure
  • Supporting a transformation to increased cloud-based infrastructure.
  • A sourcing analysis as a basis for the infrastructure partner procurement.
Client choices

Continue as-is: Renew current agreements without capability up-lift. Improvements executed as “best-effort”. HW-refresh when end-of-life of equipment. 2. Strategic Sourcing: Supplier managed infrastructural services, including LCM. Capability uplift & competence enforcement. Shift IT focus to business enablement. A partner with high competence to challenge the client and not just do the job. 3. Improve inhouse operations: Keeping ownership of infrastructure services. Improved LCM by investing in HW & SW. Recruit for capability up-lift. IT focuses on both customer focused services & applications, as well as non-differentiating infrastructural services.

How we supported client
  • Conducting a sourcing assessment to; clarify scope, the organization’s maturity (capabilities), implementation plan and overall business case for change.
  • Risk assessment to identify infrastructure risks as well as proposed mitigations for
    those risks.
  • Scenario analysis of the three options, including business cases and for each option.

Client Benefits

Opticos provided the client with an analysis of the current infrastructure operations, review of current IT costs, a business case for change and a detailed plan of proposed activities to manage the current improvement areas as well as a plan and proposal for upcoming sourcing of an infrastructure services sourcing.