Client Challenge:
The company had experienced significant growth over time and had identified a need for consolidation and standardization with the overall objective of harmonizing ways of working. In addition, potential from clarifying decision making, detailing roles and responsibilities as well as system upgrades was highlighted as key to leverage scale and improve efficiency.
Assignment
Opticos was engaged to provide strategy management support to help drive program execution and leverage our offerings within Scalable Operating Model including specific capability and knowledge in the following areas;
- Business Processes: Developing future state processes addressing current inefficiencies with clear objective of standardization, simplification and when possible, automation across the business.
- People and Organization: Defining and detailing roles and responsibilities clearly linked to business processes, handovers, cross-functional interactions and interfaces.
- Governance and Steering: Reviewing and improving the overall governance model and key management processes to improve and refine steering and decision-making.
Client Benefits
The main benefits include:
- Harmonized end-to-end business processes reducing complexity, eliminating functional silothinking with improved visibility, efficiency and elimination of non-value-adding work that enables future scalability.
- Role definitions that clarify expectations and contributions on individual levels, enable resource planning, efficient onboarding and fit-for-purpose training and upskilling.
- Steering model linked to business processes facilitating clear and fact-based business decisions supporting efficiency while maintaining the flexibility and agility necessary to navigate the market.
