Client Challenge
- Our Client was looking at entering a partnership to drive their digital commerce projects.
- Due to insufficient prioritization in their current setup where the main challenges were time to clear the backlog and driving new initiatives for improving processes, therefore they were in need of a partner with IT expertise.
- The main issue was that many such collaborations have failed in the past as and the employees were not confident due to poor previous experiences.
Assignment
Opticos clearly appointed the Change Management team with assigned roles & responsibilities to develop a culture of change
Opticos Conducted:
- Baseline assessment of key stakeholders for current state takeaways
- Measurement & Tracking of progress against change management checklist
- Communication & Change Plan for stakeholder engagement
- Defined Change roles & Responsibilities by appointing change agents
- Follow-ups and rewards & recognitions
Client Benefits
- 30% Improvements in scores across change management parameters from an avg of 3.4 to 3.5
- Established a platform for regular management connections to promote frequent & open communication which was missing earlier
- The management team realized the importance of “Active Change Management” to make this program successful
