Client Situation

A publicly owned transport company with 1,300 employees faced challenges from running multiple digitalization projects without a unified integration strategy. This led to fragmented systems, limited control over changes, and a lack of long-term IT stability.

Assignment

  • Defined a Strategic Direction: Developed an integration strategy and roadmap to align systems and guide future initiatives.
  • Procured and Onboarded a New Team: Supported the selection and onboarding of an external integration partner, including setting up support and governance processes.
  • Provided Ongoing Advisory: Acted as product owner and solution architect to ensure the new integration platform was used effectively and aligned with strategic goals.

The Assignment and Outcomes

  • A clear integration strategy and roadmap now guide all system connections.
  • A modern integration platform enables standardized, secure, and scalable integrations.
  • A dedicated integration team and support processes are in place, improving operational efficiency.
  • Stronger collaboration between IT and business units has led to better alignment and reduced risk in digital initiatives.
  • The client is now equipped to manage integrations independently and adapt the strategy as needed.